Gift Card
Is my recipient's e-mail address saved?
What happens if I have provided the wrong e-mail address?
Can I buy multiple gift cards at the same time?
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Get help with sendvalu products & services
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Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on phone, chat, or email.
You can also browse the topics below to find what you are looking for.
Mobile top-up
How can I use a discount code when purchasing?
Can I cancel my transaction?
What payment options do I have?
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Other
What is a UPI-ID code?
What is an IFSC code?
Why do you need my recipient's e-mail address?
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Security
How can I recognise a fake sendvalu e-mail?
How secure are transfers to a mobile wallet?
How safe is sendvalu?
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Receive money/ transactions
How can I receive the transferred amount?
Where can the money sent be withdrawn?
What ID will be required to receive the transferred amount?
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Send money/ transactions
How long does it take to transfer money?
What is the status of the transaction?
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Please note:
By clicking on the topic of your choice, you will be shown all the FAQs for that category.
You could not find the answer to your question? Then contact our customer service - our support team speaks your language and will be happy to help you: by email form, phone or via Facebook. Get help with sendvalu products & services and get your questions answered 24/7 on business days.
No matter what it is - from the question of how the exchange rates are calculated to the countries from and to which you can currently send via sendvalu to specific questions and problems with your transaction - our customer service is always happy to help you. Our employees speak Spanish, English, French, German and Portuguese and are available for our customers via email, phone or Facebook. Our support team will be happy to help you with the creation of your customer account, help you with the tracking of your transaction or even with problems, e.g. if you have accidentally entered the wrong recipient data. Even if you want to cancel a transaction or want to know when the money will be paid to your recipient, sendvalu Customer Service will be happy to help you. We look forward to hearing from you.
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